Communication Skills

Description of Course

Good communication enables you to present your ideas and thought in a way which are engaging and persuasive. It will help you improve your ability to question, listen and form a rapport supporting you to feel more confident when dealing with conflict.

This half day workshop is a must have for anyone working in a health & social care environment as it will provide even the best communicators with useful hints which will help you improve your communication skills even further.

Who is it for?

First line managers or staff working towards this, who have contact with and provide support, care, treatment to people accessing health and social care services

What will I learn?

All participants will be able to show that they:
• Understand what is meant by good communication in the workplace
• Recognise the importance of body language and the impact on behaviour
• Understand the 7Cs model and its importance in supporting good communication skills
• Can recognise the power of questions and the different types available to them to support good communication
• Understand the benefits of using pauses and silence when communicating
• Recognise the barriers to communication and how to manage them

Where is the session?

Your session can be undertaken in your workplace or at a venue arranged by Insight Coaching & Consultancy Ltd.
“Relevant knowledge. Appropriate and thought provoking scenarios.”